Course Objective
To enhance your skills and techniques to enable you to become more successful on the telephone.
Designed for all those people who use the telephone to communicate with customers.
Course Duration
1 day
Programme
Voice Vitality
- Creat impact with your voice
- Recording Personal Scenarios
- Voice Analysis and Feedback
The Outgoing Call
- Getting through to the decision maker
- The approach and call structure
- Questioning Techniques
- Overcoming objections
- Closing
- The follow-up call
Live Calls Made by Trainer
- Listening to live calls made by the trainer
Course Review and Close
The Trainer
Gwyn Chanter worked for Emap Glenigan as their Training Manager.
Over the last 10 years as an Emap Glenigan authorised training provider she has built a unique reputation for delivering practical, effective sales training.
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